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Contact Centre Opening Times
| Monday - Friday | 8am - 6pm |
| Saturday | 9am - 4pm |
| Sunday | Closed |
Calls to 0844 numbers will be charged at 7p per minute plus your network charge.
Terms & Conditions
Our terms and conditions comply with UK legislation and are designed to ensure that our customers can shop easily and with confidence with www.buyspares.co.uk and m.buyspares.co.uk. Please read them carefully and print a copy for reference at the time you make an order.
We reserve the right to change these terms and conditions at any time and without notice. Any such changes will take effect when posted on the website and it is your responsibility to read these terms each time you place an order. By placing an order you are indicating your acceptance to be bound by the latest terms and conditions. A full copy of the current terms and conditions are also available by applying in writing.
Manufacturer's names and numbers are used for reference purposes only. We offer original and/or generic alternatives which are highlighted accordingly.
These terms and conditions only cover www.buyspares.co.uk and m.buyspares.co.uk. Any other web sites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content of the websites which are not under our control.
These terms and conditions do not affect your legal rights. We are required by law to tell you that sales can be concluded in English only and that we do not file copies of customer contracts.
www.buyspares.co.uk and m.buyspares.co.uk is a division of Connect Distribution Services Limited, Connect House, Talbot Way, Small Heath, Birmingham, West Midlands B10 0HJ, registered in England, No. 3004798, VAT Number GB 655 1290 41 in Great Britain, IE 981 802 8AL in the Republic of Ireland and FR 64 753 4048 05 in France.
Site Use Policy
The contents of this website are variously the copyright of www.buyspares.co.uk and m.buyspares.co.uk, Connect Distribution Services Limited or other copyright owners and are protected by copyright law. All brand names and product names used on this site are registered trademarks or trade names of their respective holders. You may read and print only the material contained on this website solely for personal and non-commercial use.
You agree not to adapt, alter or create any derivative work from any material on this site, or to restrict or inhibit the use or enjoyment of this site by anyone else.
It is not permitted to create any link to or from this website without prior written consent.
By using this website you agree not to intentionally misuse it. This website may contain hyper-links to other websites completely unrelated to us; we are not responsible for the content or practices of such websites. Service on this website may be interrupted occasionally and errors may occur. Use of this website is governed by English law and you submit to the exclusive jurisdiction of the courts in England .
Use of Website Content
You may read and print only the material contained on this website solely for personal and non-commercial use. You are not permitted to publish, store, transmit, show or play in public, change or adapt the content of this website in any way for any purpose whatsoever. Any content found to be being used for commercial use such as images or video will be subject to a minimum charge of £500 per item per month.
You agree not to adapt, alter or create any derivative work from any material on this site, or to restrict or inhibit the use or enjoyment of this site by anyone else. It is not permitted to create any link to or from this website without prior written consent.
Errors & Omissions
We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it.
Authorisation of use
Any person is authorised to view the information, images or texts and all other content posted on the web site. www.buyspares.co.uk and m.buyspares.co.uk may modify the terms and conditions of use at any time, without prior notice and such modifications shall become effective upon posting on the web site. www.buyspares.co.uk and m.buyspares.co.uk reserves the right to restrict access to its web site and the content within. All users are responsible to review regularly the contents of the terms and conditions found on the web site.
Promotional codes: Only One discount can be used per order.
Age Requirements
It is illegal to sell ‘age restricted’ products to people under the required age. We offer several ‘age restricted’ products on this website, including knives and solvents. By ordering these products you confirm you (and, if different, the recipient of the product) are of the required age. All ‘age restricted’ products on this website can only be purchased by, and for, individuals aged 18 and over.
Privacy Statement
www.buyspares.co.uk and m.buyspares.co.uk recognises the importance of protecting the privacy of all information provided by users of our web sites and all of our customers.
Your Personal information may be disclosed to other businesses within CDSL and to reputable third party contractors engaged by CDSL to perform a variety of functions such as processing your Orders, assisting with promotions or providing technical services for our websites. We require all such third parties to treat your Personal Information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.
Other Websites
This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.
Returns & Refunds
There may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible by asking for your invoice number and postcode.
DUE TO THE AUTOMATED PROCESSES WE HAVE AT OUR CENTRAL DISTRIBUTION CENTRE WE REGRET WE CANNOT ACCEPT RETURNS UNLESS THEY HAVE OUR AUTHORISATION CODE FOR RETURNS DISPLAYED ON OUTER PACKAGING FOR RECOGNITION AND PROCESSING PURPOSES.
Unwanted Goods, or Items you have Ordered in Error
We hope you will be delighted with our product and service, but should you change your mind or have selected a wrong item in error and wish to return product(s) to us. You should inform us of your decision within 14 days from the date on which you received the item(s). We will allocate an Authorisation Code, then issue a Returns Pack containing a Prepaid Returns Label and all details on how to return the item(s). This will ensure the safe arrival and identification of the goods at our Receiving Department. For Quality Reasons we have to inspect the items you have returned, not least to ensure they have been restored to us in full and good order. Upon completing a satisfactory validation of the goods returned, we will refund you any money paid for the product, less the return carriage fee, which will normally equate to the outbound carriage charge. We will normally process your refund within 10 working days of our receiving your return. Refunds are made using the same form of payment as used to make the original transaction.
We ask you to ensure your unwanted product is complete, unused and in 'as new' condition (e.g., if you have opened the box to examine the product you must have done so without damaging or marking the product or packaging in any way). It should be returned with the original box, packing and accessories. Pre-recorded videotapes, DVDs, CDs, Minidiscs and other software must be sealed. Any 'Free Gifts' received with the product must also be returned.
In the unlikely event of there being any problems concerning the goods restored to us or the processing of a refund we will contact you by the fastest possible means.
- * There is a contract for services with the product and you have started using the services (this would include, e.g., a mobile phone subscription, but not an extended warranty service agreement);
- * The seal has been broken
- * The goods were a special order to your specification.
To inform us of Unwanted goods/Items you have ordered in error – Please speak to our Call Centre on 0844 557 5575.
Faulty goods:
The following are guidelines. Wherever possible we will respond to your individual circumstances. If there is a fault with your product within 12 months of delivery (or other defect with your order), we will normally offer a replacement or repair.
We will always offer you the choice of a replacement or refund if the fault occurs within 28 days of delivery.
We will allocate an Authorisation Code, then issue a Returns Pack containing a Prepaid Returns Label and all details on how to return the item(s). This will ensure the safe arrival and identification of your return at our Receiving Department. For Quality Reasons we have to inspect the items you have returned. Then, subject to satisfactory inspection and test of the goods by our inspectors we will process a refund, replacement or repair for you, whichever is appropriate.
PLEASE BE SURE TO ENTER BRIEF DETAILS OF THE FAULT WITH YOUR PRODUCT IN THE COMMENTS BOX.
Please ensure that your product(s) are accompanied by the original delivery note. To qualify for a refund or replacement the product must be:-
- * In otherwise “as new“ condition
- * Complete with any accessories and free gifts offered with it (and, if possible, the original box and packaging)
This guarantee does not cover faults caused by accident, neglect, misuse or normal wear and tear, for consumable items (e.g. batteries, camera films, ink cartridges etc) the guarantee period is three months from delivery. Spares that have to be fitted internally are also guaranteed for three months, provided they have been fitted by a suitably qualified and competent person.
If a pre-recorded videotape, DVD, CD, Minidisk or other software is faulty under guarantee we will happily exchange it for the same title or refund your money.
Should you wish to report a Faulty Item – Please speak to our Call Centre on 0844 557 5575.
Items Received Damaged:
We and our carriers take the greatest possible care to see that your order is delivered in pristine condition. However in the unlikely event that you take delivery of a parcel which shows signs of damage. Please, where a signature is required, sign that the parcel IS DAMAGED, then please report the damage WITHIN 3 WORKING DAYS via this web site or by calling our Customer Service Department.
We will then allocate an Authorisation Code, then issue a Returns Pack containing a Prepaid Returns Label and all details on how to return the item(s).Then; subject to satisfactory inspection and test of the goods by our inspectors we will process a full refund. Please ensure that your product(s) are accompanied by the original delivery note.
You may wish to order your replacement item on line, or by calling our Sales Team.
Should you wish to report a Damaged Item – Please speak to our Call Centre on 0844 557 5575.
Correct Product Ordered Wrong Item Supplied:
Our Quality System ensures we check that items sent out match the order placed. However, errors can sometimes occur.
We apologise if we have mistakenly sent you a product which does not match the details on your agreed order. You must inform us within 5 working days of receiving the product, and we will send you a returns pack to enable you to return the item(s) to us.
Please help us to take corrective action by selecting one of the following reasons to insert in the comment box.
- The item supplied does not match the item described on the Invoice.
- The Product Supplied does not match the details shown on the Web Site.
- The Part Supplied does not fit the Model I ordered the item for.
- I ordered this part on the telephone and it seems my requirements were misunderstood.
PLEASE BE SURE TO ENTER BRIEF DETAILS FROM THE REASONS ABOVE IN THE COMMENTS BOX.
Should you wish to report a Wrong Item – Please speak to our Call Centre on 0844 557 5575.
Safety Information
Please read the following safety information carefully:
- Parts should only be fitted by a suitably qualified or competent person in accordance with any manufacturer's instructions.
- Ensure appliances are disconnected from the mains before performing any work on them and that any necessary earth continuity or insulation resistance tests are performed before reconnecting.
- Gas appliance parts should only be fitted and tested and inspected by a Gas Safe registered engineer.
Secure Shopping
We realise just how important it is to keep your personal and payment information safe when sent over the internet, so we take all the necessary precautions to protect your information and to store it securely.
Sensitive information that is transmitted to us online (such as credit card numbers) is encrypted and transmitted to us securely. You can check that you are shopping in a secure environment by looking for a locked padlock icon (Internet Explorer and Firefox) in the grey bar at the bottom of your screen. This will appear on any page where you are entering personal information (such as your credit card details). No other page will transmit information about you.
Just to make things extra-safe, we restrict access to all of the information you submit, not just the sensitive information mentioned above. Additionally, the servers on which we store personally identifiable information are kept in a secure environment.
Shopping Securely With Us
At www.buyspares.co.uk we utilise the industry-standard Secure Sockets Layer (SSL) technology to encrypt all your personal information including debit or credit card numbers, name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet. In order to help safeguard unauthorised use of your credit or debit card, we check the security code located above the magnetic strip on the back of your card and also the address provided on your order with the address set against the card.
Verified by Visa and MasterCard® SecureCode™
When you submit your card details, our e-commerce system will request confirmation that the details provided are correct (as explained in the sections above). Most banks now include the "Verified by Visa" and "MasterCard®" "SecureCode™" virtual 'card present' environment. These are additional security systems which may appear as part of the final stages of placing your order.
If your bank uses one of these systems, you will be prompted to enter a password or code in order to proceed with your payment. The web page which prompts for this information is provided by your bank, and the information transmitted from this page is between you and your bank; it cannot be used or processed by us. As soon as the card/password is verified you will be returned to our website to complete your order.
When this page is displayed, you will either be prompted to enrol in the card's scheme if you have not already done so (you will be asked to create a password or code as part of the enrolment process), or if you are already enrolled, you will be prompted to enter your password. If you would like more information about this process, or to enrol on this scheme independently of our website, it is advised that you contact your bank.
MasterCard® SecureCode™ Explained
MasterCard® SecureCode™ is a simple and secure method of payment at online stores, for which you will have a private code known only to you and to your bank. Your SecureCode™ enhances your existing MasterCard® account by safeguarding against unauthorised use of your card when shopping at participating online retailers. Every time you make a payment with these retailers, you will be automatically prompted to enter your own private SecureCode™ - just like entering a PIN at a cash machine. In seconds, you gain added protection while shopping online.
Verified by Visa Explained
Verified by Visa is a simple password-protected identity-checking service that takes the risk out of online shopping for both retailers and customers. Retailers are protected against fraudulent transactions and the costs associated with it, while customers can spend with confidence knowing that their payment details are safe.
Payment Methods
The prices of products on this website are in £ Sterling , inclusive of VAT and exclusive of delivery. You'll find details of our delivery options and costs in the Delivery Information section. They are also shown when you place items in the basket.
The prices, offers and products on this website are subject to availability and may change before (but not after) we accept your order. We do our best to ensure that all information on this site is accurate. However, just occasionally, an error may occur. If we discover an error in the price or description of a product you have ordered, we will inform you as soon as possible and ask whether you wish to continue with your order or cancel it.
Payment Methods Available
We accept Visa and MasterCard credit cards along with, Visa debit, Visa Electron and Maestro debit cards. We also accept payment through PayPal.
Website Transactions
When you place an order we treat it as an offer to buy, and will send you an e-mail to confirm receipt. If we accept your order, we will despatch the product(s) to you, at which point we make a legal contract with you. Payment will be processed at the point the goods are despatched. We will send you an email to confirm despatch.
We are entitled to refuse to accept your order if we feel it necessary, in which case we will contact you as soon as we can to let you know. When you order you will have an opportunity to check the details and correct any input errors.
Telephone Orders
Provided your chosen product(s) is available, we will process your payment and provide an order confirmation number at the time we take your telephone order. We do not send confirmation emails to telephone customers.
During the process of accepting your payment we may use information received from your card issuer. This helps to protect you and us against fraudulent transactions. We will contact you as soon as possible if your payment details cannot be authorised for any reason, and give you the opportunity to pay via another method.
*Please note that prices quoted over the phone may differ to those shown on this website.
Charity Donations through Pennies
We provide you with the opportunity to donate a few pence to charity as part of the checkout process. If you use this facility then your donation will be distributed by The Pennies Foundation, registered charity number 1122489. 95% of donations is split equally between our charities who are Marie Curie Cancer Care and The League of Friends of the John Taylor Hospice and 5% is retained by Pennies. This donation is separate to your BuySpares order and is non-refundable.
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